Our Services

Apartment Mystery Shopping EvaluationShopping / Leasing Consultant Evaluations:

  • Telephone Evaluations
    Are your sales consultants applying proper telephone etiquette?
  • Recorded Telephone Evaluations
    This enables you to hear exactly what our shopper heard.
  • Internet shops
  • Customer Service Evaluations
    Are your sales consultants professional and courteous to your customers?
  • Integrity Evaluations
    Are your sales consultants adhering to your policies and procedures?
  • Sales Technique Evaluations
    Do your sales consultants make a solid effort to close the sale effectively? Are they asking the right questions? Are they overcoming objections?
  • Facility Evaluations
    How competitive is your property? Does it need repair? Does your property have "curb appeal"?
  • Discrimination Evaluations
    Are your sales consultants following the policies and procedures set forth by the Fair Housing Act? Are they discriminating against customers based on race, gender, or ethnic group?
  • Competitor Shopping
    How do you stack up to your nearest competitors? What services are you providing that place you at the head of the competition?


Remington Evaluations has teamed up with the best marketing and training company servicing the property management industry to day. Creative Marketing Concepts.

Creative Marketing Concepts offers a variety of training programs for the property management industry. These classes are designed to be a "real world" experience and deal with the reality of working on-site in today's competitive marketplace. The programs have been developed with the challenges of working on-site in mind and have been hailed as an innovative and enjoyable way to learn new skills.

Classes are offered either through the Leasing SchoolSM, or as a tailored program customized for associations and companies. We are now happy to offer a Management Training Program which is designed to help individuals who wish to move into management as well as a refresher for seasoned managers.


Since 1995, Creative Marketing Concepts has been offering a formalized training program for Leasing Consultants. The core curriculum involves four classes that address the sales process including: Phone Presentation, The Tour Part I (information gathering, Fair Housing basics, and security issues) Tour Part II (selling benefits and features) and lastly Overcoming Objections and Closing.




Creative Marketing Concepts also has Management Training Available. The Management Training Program seeks to provide guidance in two areas--professional management as well as self-management.

If you wouild like more information on the training courses offered, as well as a training schedule, please click on the link below: